Policies > Notes about Returns

Statistics state only 60-70% of returns qualify for credits with a standard 20% restocking fee. Here are some reasons why: 1) The RMA# must be marked clearly on the shipping package. Many returns are refused on a daily basis because the RMA# is not in plain site. We assume no responsibility or liability for packages that are not properly marked. 2) Items sent back are not authorized for return. 3) Packaging is not in perfect, resalable condition. Customer will be billed cost and freight of replacement packaging. 4) Parts are missing from return. Customer is billed for cost plus freight for all missing parts. 5) Items are damaged during return shipping. Please make sure to package returned items in packaging consistent with the specifications of your chosen return carrier. All items must be insured. Web Aquatics, Inc. assumes no responsibility or liability for items damaged during return shipping.

Any deviation form the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 10% of the regular retail price of merchandise.

The customer is responsible for shipping charges and insurance on all return shipments. Under all circumstances, nobody is ever authorized to use Web Aquatics, Inc. shipping account numbers. This is a fraudulent activity and will be pursued without exception. This applies to not only packages shipped for personal purposes but also packages that are shipped to Web Aquatics, Inc. If packages need to be returned to us, please contact us for an RMA number and return shipping procedures.